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 After
the delivery of the system, TabWare provides free support during
the warranty period. After this warranty period, support is provided
either on a fee basis or under maintenance agreements.
The
standard active maintenance agreement for TabWare On-Site provides:
- Unlimited
use of the TabWare Support Center for support of the
current TabWare release
- Free
maintenance and upgrade releases as long as the maintenance agreement
is active. A release consists of bug fixes, data conversion programs,
improved documentation, and enhancements to the product.
- Maintenance
agreements are renewed annually.
The
ongoing support and maintenance agreement for TabWare OnLine will
be administered by utilizing a "charge-per-call" method.
Additional
support services, typically purchased by customers, may include:
- Software
consulting
- Change
management consulting
- Pre-startup
and post-implementation audits
- Base
data development
- Maintenance
consulting
- Project
Management
- Installation
planning/assistance
- End
user and functional setup training
- Data
conversion assistance
- Software
customizations
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